Contact Us

Email support

The best way to reach us is by email at support@stocktextalerts.com. We aim to respond to all inquiries within one business day. Whether you need help setting an alert schedule, adding assets to a watchlist, configuring SMS delivery, or troubleshooting delivery issues, support is ready to assist.

What we can help with

• Account setup: Creating an account, verifying an email address, and getting started with first alerts
• Notification preferences: Choosing delivery times, enabling email or SMS, and customizing alert formats
• Asset tracking: Adding or removing tickers, searching for US-listed stocks and ETFs
• SMS delivery: Setting up and verifying your phone number for text message alerts
• Technical issues: Troubleshooting delivery problems, account access, or any unexpected behavior
• Feedback: Sharing feature requests, suggestions, or general feedback about the service

Common questions

Before reaching out, you might find an answer in our frequently asked questions. The FAQ covers alert behavior, supported assets, delivery timing, and notification types. If a question isn’t covered there, email us directly.

Response times

We typically respond to support emails within one business day. For urgent access issues, such as being unable to sign in or not receiving alerts, include the registered email address so we can investigate quickly.

How to get help faster

To speed up troubleshooting, include a short description of what you expected to happen, what happened instead, and when the issue occurred (including your time zone). If the issue is related to alerts, tell us whether the problem is with scheduled updates, asset price alerts, email delivery, or SMS delivery. If possible, include the ticker symbols involved and whether the issue appears on one asset or across your watchlist. This context helps us resolve most support requests in fewer follow-up emails.